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Help

Questions, answered plainly.

If the answer is not here, email Support@nutri-magic.com. A person reads it, usually the same day.

The products

Choosing and taking them

Which one is right for me?

Start with what is actually bothering you rather than with whatever sounds strongest. The range is grouped that way — energy and focus, digestion and gut, daily essentials, training and recovery.

Still unsure? Email us with what you are after and we will point you somewhere — including at nothing, if that is the honest answer.

How much should I take?

Every bottle carries full directions on the label, and each product page repeats them under How to take it. If you are pregnant, nursing, taking medication, managing a medical condition, or giving a supplement to a child, check with your doctor first.

How long before I notice anything?

Give it a month. Almost nothing in this category does anything useful in three days, and a brand that tells you otherwise is selling you the expectation rather than the product. That is also why the first-bottle guarantee runs for thirty days rather than seven.

Where are your supplements made?

Made and packaged in the USA from domestic and imported ingredients. We word it that way on purpose — some botanicals, saffron among them, do not grow in the United States, so the raw material comes from its traditional growing region while the product itself is manufactured and bottled here.

Can I see a certificate of analysis?

Yes — email us naming the product and we will send it over. Most people never ask, and that is fine. It is there if you want it.

Who is behind NutriMagic?

NutriMagic is a brand of Herbamax LLC, registered in the United States. More on the Our Story page. Questions of any kind: Support@nutri-magic.com.

Getting it to you

Shipping and tracking

How long does shipping take?

Economy: 5–8 business days
Standard: 3–4 business days
Express: 1–2 business days

Free standard shipping on orders over $60, applied automatically at checkout. These are transit times and do not include order processing.

Why do some items take longer?

Part of our range is made to order and ships on a longer timeline. Those items carry an extended dispatch window, shown on the product page and again at checkout. If your order mixes standard and extended-dispatch items they may arrive separately, and you will get tracking for each shipment as it leaves.

How do I track my order?

You will receive a tracking number by email as soon as your order is dispatched. You can also check its progress on our Track Order page.

If you bought from us through Amazon rather than here, your tracking lives in Your Orders in your Amazon account.

Something is missing or wrong with my order

Email Support@nutri-magic.com with your order number and we will sort it out. We usually reply within 24 hours.

If it is not for you

Refunds and returns

What is the 30-day first-bottle guarantee?

Trying a supplement means opening it. So on your first retail order you can open one bottle, take it for up to 30 days from delivery, and if it does nothing for you we refund that bottle — even half empty. That is the whole point of it. No form, no interrogation.

Any other bottles in that first order are refunded too, provided they come back sealed. The guarantee covers one opened bottle per customer.

What about repeat orders?

On repeat orders we can accept a return within 30 days of delivery provided the bottle is unopened and in its original packaging, with proof of purchase. Once a supplement bottle has been opened we cannot resell it.

In short: one opened bottle is refundable, on your first retail order only — everything else comes back sealed.

How do I start a return?

Email Support@nutri-magic.com with your order number and the reason. Once the return is accepted we send a return shipping label with instructions. Items sent back without requesting a return first cannot be accepted.

What if it arrives damaged or wrong?

Replaced or refunded regardless of whether the bottle has been opened, and regardless of whether it is your first order. Contact us as soon as it arrives.

Do wholesale orders work the same way?

No. Wholesale orders are final and non-refundable once confirmed and fulfilled, because of how wholesale pricing and inventory allocation work. We would rather you asked every question you have before ordering — see the Wholesale page.

Still stuck

Ask us anything.

Sourcing, dosing, whether a product suits you, or why we will not say something a competitor says. A person answers, usually within 24 hours.

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