Refund policy

30-Day First-Bottle Guarantee

Trying a supplement means opening it. So on your first retail order you can open one bottle, take it for up to 30 days from delivery, and if it does nothing for you we refund that bottle — half empty or not. There is no form to fill in and no interrogation.

If your first order contained more than one bottle, the others are refunded as well, provided they come back unopened and in their original packaging. The guarantee covers one opened bottle per customer.

Returns on later orders

On repeat orders we can accept a return within 30 days of delivery provided the bottle is unopened and in its original packaging, with proof of purchase. Once a supplement bottle has been opened we are not able to resell it, so we cannot accept it back.

In short: one opened bottle is refundable, on your first retail order only. Everything else needs to come back sealed.

How to start a return

Email Support@nutri-magic.com with your order number and the reason for the return. Once your return is accepted we will send you a return shipping label together with instructions on where to send your package.

Items sent back to us without requesting a return first cannot be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us immediately if anything is damaged, defective or not what you ordered. These are replaced or refunded regardless of whether the bottle has been opened, regardless of how many bottles are affected, and regardless of whether it is your first order. This is separate from the guarantee above and is not limited to one bottle.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at Support@nutri-magic.com.

Extended dispatch items

Some products in our range ship on a longer timeline — these are marked with an extended dispatch window on the product page. We can accept a return on these only if the item is unopened, or if there is a fault. The first-bottle guarantee above still applies to your first retail order.

Wholesale and bulk orders

All wholesale orders are final and non-refundable, including a wholesale buyer's first order. Because of the nature of wholesale pricing, inventory allocation and supply-chain commitments, we are unable to accept returns or issue refunds on bulk orders once they have been confirmed and fulfilled. The first-bottle guarantee above does not apply to wholesale orders.

Questions

Any return question at all: Support@nutri-magic.com.